close

In order to offer you the best possible service the website uses cookies. By continuing to browse the site, you declare to accept their use. Informations

Terms of use

(CAUTION this translation of our general terms and conditions is the height in order to help our English speaking customers, only the French version shall prevail.)

General Sales Condition

1. PREAMBLE
The company WESS FRANCE, SASU with a capital of € 2,000,
offers distance selling and delivering flowers, plants and mixed bouquets on the website whose trademark "FAIRE LIVRER DES FLEURS.COM"

(Hereinafter the Website).


Any order on the Website requires the prior acceptance of the present General Conditions Online (hereinafter the GTC), as well
for products strings floral transmissions, accepting that their own respective Terms
take effect at the time we transmit the order to the chain this being confirmed by email.


2. PURPOSE
These Terms set out the rights and obligations between the Client and the WESS Sasu FRANCE under distance selling on the website with the brand "FAIRE LIVRER DES FLEURS.COM" designated above.
They apply to all orders made on the website "FAIRE LIVRER DES FLEURS.COM"

.
Any contrary condition by the Customer will, in the absence of express acceptance, unenforceable against the WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" regardless of when it may have been brought to its attention.
The fact that the WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" does not prevail at a given moment of any provision of these Terms and Conditions, can be interpreted as a waiver of any subsequent those conditions.
These Terms set out the particular steps to follow to conclude the agreement electronically on the website.
Only the French language is proposed for the contract.
The WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" reserves the right to adapt or modify at any time these Terms. The applicable Terms are those in force on the day of your order.


2.a WEBSITE
www.faire-livrer-des-fleurs.com

The website "FAIRE LIVRER DES FLEURS.COM" (hereinafter called "the Site") is owned by WESS FRANCE Sasu who shall Commercial management.
The composition of the site, all text and images presented are protected by intellectual property rights and its dependent, reproduction or representation, even partial, is prohibited
It is the same for catalogs (text, video and images) of our partners for whom we, as approved Member obtained the permission of use.


the Sasu WESS FRANCE undertakes to inform its customers about the specific constraints that would temporarily disrupt or permanently all or part of the service for delivery.
The CLIENT "INTERNET"
must know and accept confirms:


That it has read and irrevocably accepted the present sales conditions.
-That's Personal data will be recorded (excluding bank details) in order to establish a client file.
-That Request to the online florist to achieve and delivered to himself or a third person or plant flowers or gifts that are made by a member of our florist network of florists. The general terms and conditions of our partners are taking the relay from the retransmission of the order by "FAIRE LIVRER DES FLEURS.COM" at one of the partner channels, the GTC are implicitly accepted. (The Terms chains are presented below)
-That Product realization depend on the supply of the season and therefore the display can also vary depending on the creativity of the florist.


WARNING
The composition of the cut flowers may be modified depending on the prices of flowers and plants and seasons.
-That The information provided to the Sasu WESS FRANCE "FAIRE LIVRER DES FLEURS.COM" are fair and sufficient for the product to be delivered in the best conditions (recipient mandatory phone, address, date of delivery, message, floor, building, digital code ...). The information stated by the buyer during the order taking engages this one, and in case of error in the recipient's address and phone numbers, the WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM "and executing florist will not be held responsible for failure to deliver the product.
-That We strive to deliver the product to the address, however on underserved areas or areas with high living standards, we reserve the right to refuse the order, especially for the budget,
That it should specify if he does not want a particular color.
-What If the florist carrying encounter a problem during the realization of the (stock, colors ...), it retains the right to contact the customer.
-that The order is carried out by activation of the link
"I confirm my order"
on the website page containing the summary of your order, and hence then accepts the order process and these contract terms.
- That the price of the products presented is indicative and TTC (except for corporate accounts presented without VAT), and does not include delivery costs, transmission costs.
The amount of the additional price (shipping) is calculated depending on the destination, if you want it delivered a creation in an unspecified city in the list, thank you to contact us by phone.

For orders on some isolated communities may not be served by our florists (in France and particularly in Corsica and Dom-com), the command is registered subject to our sector florist accepts his execution, in this case, we informed quickly of the possibility of non-execution and your order will be repaid, this fact may incur higher reimbursement in any capacity whatsoever, the price actually paid.
- What the credit card is the only means of payment on the website of the WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" the BNP or Paypal (subject) ensures secure payment,
- That the order is final until it has been confirmed by the payment of the price by the purchaser knowing that the credit card payment request triggers a systematic debit authorization and that any release howsoever cause, imply abandonment of said order by WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM".
- That must honor the price of the order recorded on the Internet, according to the Conditions of Sale, by Card (identification number and expiration date, security code)
BNP or PAYPAL (subject) ensures secure payment. All information exchanged between your computer and our website is encrypted and therefore can not be read in plain text.
- Whether by agreement between the parties, the data recorded by the Sasu WESS FRANCE constitute proof of the nature, content, terms of the date and amount of the order
- That the implementation of this floral product depends on the supply of running florist, season, local customs related to the event.
- That it is not possible to guarantee the time of delivery of floral product on the occasion of a major party (Mothers Day, Grandmothers Day, ...), it takes
Note that in these cases the delivery can be made the day before or the day after the requested date. Otherwise the delivery is guaranteed within 24 hours after placing the order.


RETRACTATION -Right SEE ARTICLE 9
-What case of refusal of the recipient to accept delivery, the order will be completed and delivered and the customer will be informed by email (if the latter has provided details).
-What the absence of the recipient and after the florist has filed a passing notice, the order will be completed and delivered.
-qu'au saw the passage Reviewed recipient must contact the florist carrying at the address on the notice and go to his shop to take possession of the command that is intended for it. The second delivery is not mandatory.
If the floral product shelf limits are exceeded when the recipient occurs, the product will not be issued and the order will be performed.
-that if unsatisfied despite all the care we give to our creations and deliveries, it must express its criticism to the Sasu WESS FRANCE "FAIRE LIVRER DES FLEURS.COM" customer service by e-mail at next :

wess.france@gmail.com

see "4. consumer" for more detail.
The Customer declares to be a consumer and order via this website, for personal purposes, and not directly related to his professional activity

3. CONTROL
To order, the customer selected on the website or the products they wish to buy and then filled an order by filling in all required fields, and, if desired, the fields designated as optional.
The Client is solely responsible for choosing the products ordered and their suitability to his needs.
Published photos are illustrative, implementation depends on the season and the artistic creativity of the florist carrying.
In case of error in the address of the recipient, the Sasu WESS FRANCE can not be held responsible for failure in which it is to deliver the flowers.
Orders are not final until they have been confirmed by the payment of the price by the purchaser.
The Client attests to the veracity and accuracy of data provided to the Sasu WESS FRANCE "FAIRE LIVRER DES FLEURS.COM", particularly as regards data on the recipient of the order. Otherwise, the order could not be delivered.
Responsibility for Sasu WESS FRANCE "FAIRE LIVRER DES FLEURS.COM" can not be held thereby, and the price of the products ordered and delivery charges could not be any reimbursement.
The order is accepted by WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" from the full payment completed delivery costs.
In case of unavailability of the products ordered, the customer will be informed of this and may at the option of the WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" to deliver a product of quality and a equivalent price, or be refunded without delay and no later than thirty days from the payment of sums paid. Beyond this term, these amounts bear interest at the legal rate.
For all orders placed on the site will be established with an invoice VAT emerged whether for an individual or a company. This invoice will serve as confirmation of order containing the essential elements of the (recipient address, sender, address, date of delivery, time of delivery, order date, message, numbers of the order / invoice price including VAT, tariff delivery and VAT).
The recipient's phone number is required, the florist may at any time contact the recipient to see if it is present at the address.
If the phone number or other information is not available or incorrect on the order form and that these data pose any problems for the success of the order, in no event shall the florist will be questioned.
fraudulent orders.
A complaint will be brought to justice for any attempted fraud or malicious command.


4. CUSTOMER SERVICE
For information and questions about an order on the website "FAIRE LIVRER DES FLEURS.COM" or its execution, the Customer may contact the WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" to
following coordinates:
- E-mail :
wess.france@gmail.com

- Address :

see website


- Phone:

see website


MONDAY THROUGH FRIDAY 10.00-12.00 / 14.30-16.00

5. VERIFICATION OF CONTROL
The order is the subject of a summary on the website "FAIRE LIVRER DES FLEURS.COM" which allows the customer to verify the details of his order including the price and the information and correct any errors, before confirming it.
the WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" acknowledges receipt by email, control and placed by the Customer.

6. EXECUTION OF ORDER
The order can be executed only by delivery.
The customer chooses the online option, by ticking the box provided for this purpose. For products, the customer agrees that his command is executed in the network concerned, provided that the selected area can be served by the florist carrying (in case of impossibility of performance, the customer will be informed promptly and the order will be refunded in full, then this will open in case any right to reimbursement of additional sums to the price actually paid by the purchaser or damages that whatsoever.

6.a WITHDRAWAL IN SHOP (not available yet)


6.b. DELIVERY


6.B.1. COMMON SERVED


WESS FRANCE "FAIRE LIVRER DES FLEURS.COM" says the flowers almost everywhere in France, Corsica and Dom-Com subject to acceptance of the local florist for isolated communities, through its florist network, fixed costs will those determined by our site for the metropolitan France, overseas territories and abroad.

Shipping fees are different depending on the delivery location and are indicated on the Website for each common when choosing the place of delivery by the Customer.
Delivery of the order will be executed at the address indicated by the Customer in the order, the date and time range selected by the Client (morning or afternoon, specific time only for religious ceremonies) by delivery of products ordered in the hands of the intended recipient in the right
order by the Client.
The Customer must ensure the presence of the recipient of the order, at the place indicated in the order, the date and time range indicated by the Customer in the order form.
Signing an acknowledgment of good reception by the recipient is proof of the good performance of the service by WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" or florist executants.
At a mourning (cemetery, church, temple, crematorium ...) or delivery in a public place (hospital, clinic, nursing home, retirement home, hotel, maternity, mayor ...), the the buyer must know that the delivery ticked off may not be provided to him at his request because of the difficulties encountered in these
places by running florist.
Any overrun of delivery can result in damages.
Information for deliveries
No delivery on Sunday afternoon and Monday morning, they will not be taken into account.
Abroad, most florists are closed on Saturday afternoon and Sunday.
Deliveries are therefore carried out from Monday to Saturday.
On the other hand, except for mourning ceremonies, no time can not be guaranteed.

6.B.2. LEAVE TO AT THE TIME OF DELIVERY
The WESS FRANCE Sasu or executing florist will contact the recipient before delivery. In the absence of the latter at the time of delivery, the delivery leaves a notice in the recipient's mailbox. The latter will then come and collect the ordered product to the address specified on the notice of passage within a maximum period of two days.
Otherwise, if the limits are exceeded product shelf when the recipient is present, the product will not be issued and the order will nevertheless considered done.

6.B.3. FALSE OR INCOMPLETE ADDRESS
In case of incomplete address (lack of information digital code, destination phone, etc.) or inaccurate, and resulting inability to deliver the product or products ordered by the Customer, the WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM "can not be held responsible for the lack of delivery. In any case, the Customer may not claim any refund or compensation of any kind.
The WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" or the florist performer will endeavor to contact the customer by email or phone to inform him of the difficulties encountered and
enable it to check / fill him with recipient information for a new presentation of the products ordered on the same date and time range selected by the Customer and accepted by WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" or running florist.
Customer will receive a summary email.
The WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" or running florist may charge or ask the customer the costs involved in this second presentation delivery costs appearing on the website or in the email generated.

6.B.4. REFUSAL OF DELIVERY BY THE RECIPIENT
In case of rejection by the recipient of the product ordered, it is not presented again. No refund or compensation of any nature whatsoever shall not be required by the Customer, the order is considered completed and delivered.
The Customer will be notified by email.
The WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" nevertheless offers the possibility to come to the Customer withdraw the ordered product to the address and hours and days prescribed by email (address of running florist), within a maximum period of two days. Otherwise, if the limits are exceeded product shelf when the customer is present, the product will not be issued.

7. LATE DELIVERY DUE TO THE WESS Sasu FRANCE
In case of non-compliance with the expected delivery date because of the Sasu WESS FRANCE (except in special cases set out in section 2 Parties), Customer may obtain the cancellation of the sale by sending a registered letter with acknowledgment of receipt for exceeding the date of delivery of the product exceeding
seven days and not due to force majeure (see details Delivery 6.b)
The contract, if any, considered broken in the receipt by the WESS FRANCE Sasu, the letter by which the Client informed of the decision, if the delivery is not made between the sending and receiving of this letter.
The customer is then refunded the full amount paid, as soon as possible and at the latest within thirty days of the date of termination.
In addition, the amount due is, of right, bear interest at the legal rate. This repayment is made by any means of payment.

8. MODE OF PAYMENT AND DELIVERY
Prices relating to the order are indicated on the website "FAIRE LIVRER DES FLEURS.COM". The WESS Sasu FRANCE reserves the right to change prices at any time but the products ordered are charged at prevailing prices on the Website "FAIRE LIVRER DES FLEURS.COM" when recording the order.
Product prices do not include delivery costs, which will be indicated in addition to the price including VAT if the customer chose the delivery option.
Prices are in euros. Orders are payable in euros.
The prices include the VAT applicable on the day of the order and any change in the VAT rate will be reflected in prices
indicated.
The order review page shows the total amount of the order (price including VAT plus shipping if applicable).
Payment of the price is made to order. The transfer of ownership of the products ordered will be effective after their actual payment.
The Client has several means of payment from the following:
- By credit or store card (MasterCard, Aurore card, 4 stars, visa), indicating directly in the area provided for this purpose on the payment page the card number and expiration date and security number three digits on the back of the card,
-By Paypal account (subject)

9. RIGHT OF WITHDRAWAL
Pursuant to Article L. 121-20-2 of the Consumer Code, the right of withdrawal does not apply to orders of bouquets, cut flowers or plants, as regards the supply of products made according to the specifications of the consumer and / or products which by nature can not be returned because they are likely to deteriorate or expire rapidly.
Furthermore our products are perishable and fragile no returns or exchanges will be accepted after the removal by the customer or delivery unless endorsed Sasu The WESS FRANCE "FAIRE LIVRER DES FLEURS.COM" or florist executants.

10. GUARANTEES
Insofar as the WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" sells natural products, product photos shown on the website are not contractual. The colors of the flowers and plants shown may vary. Similarly, Sasu WESS FRANCE "FAIRE LIVRER DES FLEURS.COM" can not guarantee the life of flowers or plants, including one of these dependent care provided by their recipient (watering, exhibition quality water, temperature, etc.)
The WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" warrants that the products delivered correspond to the text description provided on the website (eg round bouquet in orange tones, red rose, red azalea, etc.).
In case of non-compliance of this nature, the Customer has a period of 2 business days after delivery to make his complaint by mail
e at


wess.france@gmail.com

The WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" will endeavor to replace the product at no cost to the Customer. If replacement is not possible, Customer may return the product directly or through the recipient, and to refund the price, or keep the product and to make part of the price.
In any event, as part of such an error, the company's liability Sasu WESS FRANCE "FAIRE LIVRER DES FLEURS.COM" may not exceed the refund of amounts paid increased by the return postage.
Merchandise return
Our products are perishable and fragile no returns or exchanges will be accepted after the removal by the customer or delivery unless endorsed Sasu The WESS FRANCE "FAIRE LIVRER DES FLEURS.COM" or running florist.
All product returns must be a formal agreement between the pre-Sasu WESS FRANCE or running florist and the buyer.

11. FILING OF THE CONTRACT
These Terms can be saved and printed by the Customer to conservation and reproduction.
Any summary of order validated by the Customer constitutes an irrevocable commitment. This document, maintain, is evidence of the Customer's order.
Pursuant to Article L.134-2 of the Consumer Code, the WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" performs archiving contracts electronically for an amount greater than 120 euros for a period ten years after their conclusion. The Customer may obtain a copy of his contract, addressing
Sasu to WESS FRANCE (see address on the site)

12. INTELLECTUAL PROPERTY
The website "FAIRE LIVRER DES FLEURS.COM" is the property of the Sasu WESS FRANCE.
The WESS FRANCE Sasu has intellectual property rights relating to any document, image, database, HTML pages or other items created by it or on its behalf, and available on the website.
Use of Website "FAIRE LIVRER DES FLEURS.COM" does not imply any assignment or licensing of intellectual property rights to the Customer.

13. PERSONAL DATA
The WESS FRANCE Sasu said giving the notice may be required with the National Commission for Computing and Liberties.
This website has been declared to the National Commission for Computing and Liberties under number xxxxxx
CONFIDENTIALITY
Site registered to the CNIL under number Déclaration CNIL : 1507045 v 0

The use of customer details is for the exclusive use of the WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" and could not in any case be transferred to third parties (except Transmission Company and floral florist running for execution the command). In accordance with Law 78-17 of 6 January 1978, the customer has a right to access and correct contact information and may upon written notice given to the Sasu WESS FRANCE "FAIRE LIVRER DES FLEURS.COM" or e-mail request to be removed from our database.
The information requested from the Customer is required to process the order and will be communicated to the Sasu WESS FRANCE "FAIRE LIVRER DES FLEURS.COM" on floral Transmission Company and the florist running appropriate to the carrier and the banking establishment.
A failure to provide this information, the WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" could process the order.
Customer and / or recipient of the order, can write to the Sasu WESS FRANCE "FAIRE LIVRER DES FLEURS.COM", whose details are mentioned in section "Preamble" to exercise their rights of access, modification and rectification against information concerning and undergoing treatment Sasu the WESS FRANCE "FAIRE LIVRER DES FLEURS.COM", as provided by law of 6 January 1978.
The Customer has the right to object, free of charge, that the data being used for marketing purposes, including commercial, for identical or similar products provided by WESS FRANCE Sasu "delivered flowers. com ".


14. LIABILITY
The WESS FRANCE Sasu "FAIRE LIVRER DES FLEURS.COM" can not be held liable for breach of contract in case of force majeure, is the third or because of the Customer.


15. APPLICABLE LAW
This contract is governed by French law. This is so for substantive rules as to the form of any dispute rules depend on the Court of Fréjus 83.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
ANNEX
GENERAL CONDITIONS OF SALES CHANNELS OF TRANSMISSION FLORAL.
THESE CONDITIONS APPLY FOR BROADCASTS MADE BY US.

As from the retransmission of the order (status "sent Command florist"), the conditions
sales below enter into force replacing conditions Sasu The WESS FRANCE.


123fleurs.com The company is managed by VPC France, a limited liability company with capital of € 94,731.80, registered with the RCS Roubaix-Tourcoing under the
number 395 117 948 00020 - APE 526A CODE.
Its headquarters is located at 68 rue du Général Chanzy 59100 Roubaix.
E-mail: contact@123fleurs.com
These Terms of Sale apply to individuals and professionals commander on the site "Red Rose Floral Design studio" from the
transferring control from the Sasu Wess France to the Company 123 Flowers. In the event that any provision of these would
deemed or declared void or illegal, the other provisions remain in full force. To satisfy you, 123fleurs.com may need to do
evolve its site and these Terms of Sale. We invite you to visit these pages frequently to keep you informed (e) the last
developments.
Merely for the buyer to click on the link allowing it to have knowledge of these general conditions of sale and ordering in
application of these general conditions of sale implies full, unconditional, irrevocable and definitive from the customer on all
provisions in these Terms and Conditions.

THE ARTICLES
Because 123fleurs.com done anything for you, the characteristics and the list of our products may be modified and adapted to all
moment. Thus, photographs, illustrations and texts on this site can not be contractual.

THE COMMAND
Any goods registered on the site can be immediately 123fleurs.com controlled subject to availability. To order a product, you
Simply specify the desired amount and click on the "Order" button.
Once your order is final, it'll just confirm it by clicking the "Order" button. A form needs to fill with your
contact information, the full information is compulsory, non compliance with this clause may result in revocation of the said order. Once completed, confirm the
form. The validation of your order implies full and irrevocable acceptance of these terms and conditions.
You receive e-mail confirmation of your order, with content recovery of all the elements of your order. You get a
order number to keep it safe in case of further claims. The automatic recording systems are operated by 123fleurs.com
considered to have probative force unless proven otherwise.
The acceptance of the order is carried out as soon as you:
enter data on the screen and contained in the online order form and click the submit button.
The acknowledgment is sent by return e-mail and messaging is on the order confirmation.
The information entered by the customer during the order taking engages this one: in case of error or omission in the wording of the recipient,
123fleurs can not be held responsible for failure to deliver the product.

PAYMENT METHODS
You can pay for your order according to the following payment methods:
. By credit card online: CB, Visa, Eurocard, Mastercard,


. By credit card by phone
123fleurs.com allows you to have total security payments using a completely secure transaction mode.
. By Cheque
After checkout, a number is assigned to your order, an explanatory page tells you how to send your payment by
check.

THE DELIVERY
Delivery zone: Order 123fleurs.com on the website and depending on the product chosen, you have the option to have it delivered in France,
in French overseas territories and in most other countries.
Delivery by our florists network:
The buyer mandates 123fleurs.com to transmit the command:
either to our florist who will close the composition of floral product and its delivery to the recipient that you chose.
either our carrier who will handle delivery to the recipient that you chose.

cost of delivery: our shipping costs are fixed regardless of the amount of the order or the quantity of products purchased.
This cost varies depending on the type of product and the chosen method of delivery.
Delivery times: this period varies depending on the type of product and the chosen method of delivery.
However, in case of temporary out of stock, we give you the option to cancel your order or to receive a longer period to period
agreed, which will be explained to you if necessary.
Processing time: depending on the product ordered, orders placed before 17:00 (Paris time) are processed the same day (except in exceptional cases
such as temporarily out of stock, etc.).

TERMS OF DELIVERY
Delivery by a florist from our network artisan:
123fleurs.com select a florist network located close to the address specified by the customer when ordering.
The florist will take appointments by phone have the recipient of the order to effect delivery in the best conditions.
In the absence of the recipient for delivery to the desired date by the client, the craftsman florist will keep the floral product available to the customer. 123fleurs.com not
be liable for non-delivery and we can not denounce the contract of sale.
If you do not want the recipient to be called, thank you specify in the comments of your order.
Attention in this case you must ensure the presence of the addressee that day. If absent, 123fleurs.com not be held responsible
for non-delivery.
If you want one second delivery of additional travel expenses may be charged.
Delivery by post (Colissimo), by Chronopost or any other carrier of our choice:
Delivery is made to the address specified by the customer when ordering. It is advised in the absence of a calling signifying
possibility of appointment of engagement with the carrier or a provision of the order at the post office of his town. In this case, the withdrawal
of the goods to the customer. 123fleurs.com reserves the right to relist the goods if the latter is not recovered by the client in a
period longer than 8 days.
Your order will be canceled.
If customer demand a new delivery it will be a new order. You must make sure upon receipt of the goods
its compliance with your order and its condition.
If problems occur, you must inform 123fleurs.com:
E-mail: contact@123fleurs.com
By mail to the following address:
123fleurs.com
Customer service
68 rue du Général Chanzy
59100 Roubaix

In all cases, be sure to specify your contact information and the number of your order. If your complaint intervened beyond three days after
receipt of your order, or if the information is incomplete, we could not take your request into account. Products delivered, the
Delivery is disputed, must be returned to 123fleurs.com as provided below. All products are delivered in their original packaging.
All events of any kind, beyond the control of the company 123fleurs.com (force majeure, accident, strike, administrative decision or
transportation stops) that intervene and affect the performance of the delivery can not be a ground for cancellation of the order or give rise to the award
damages payable by the company 123fleurs.com.
On exceeding of the delivery date, the customer can terminate the letter by sales contract with acknowledgment of receipt, if the overshoot
Delivery exceeds 7 days and is not due to the above events.
If your command comprises several products, it is possible that, depending on their volumes thereof is delivered in several separate packages. We can not
be liable if your packages are delivered by the carrier at different times (every few days). In this case, the acceptance of delivery of the
first package is your acceptance of the entire order.

WARRANTIES AND RIGHT OF RETURN
Delivery by our florists network:
Insofar as it is fresh products:
claims about the product delivered must be made no later than within two days of delivery of the product,
no returns will be accepted.
In case of visible or non-conformity of products delivered vice which would be recognized, 123 flowers will contact the florist making the delivery and
advise depending on the damage suffered.
The customer may require the payment of compensation or damages payable by the company 123fleurs.com.
All events of any kind, beyond the control of the company 123fleurs.com (force majeure, accident, strike, administrative decision or
transportation stops) that intervene and affect the performance of the delivery can not be a ground for cancellation of the order or give rise to the award
damages payable by the company 123fleurs.com.
On exceeding of the delivery date for any reason other than force majeure, the customer may then terminate the sales contract by simple call
123fleurs.com and telephone to obtain the return of his payment excluding any other compensation or damages.
Delivery by carrier:
The ordered and delivered products are guaranteed original and authentic. The customer's bill is its guarantee certificate. Pursuant to Article 6 of the
Directive of 20 May 1997 on the protection of consumers in respect of distance contracts and Article L 121-6 of the Consumer Code,
the buyer has a period of fourteen days from the delivery of the order to return this product to the seller for exchange or
refund. In case of exchange, participation in shipping will not be invoiced. Return postage remaining to be borne by the buyer.
This right is exercised after the receipt of the goods, which must imperatively be returned to 123fleurs.com in its original sealed packaging and
perfect condition and accompanied by bank details if you wish to be refunded. If the deadline expires on a Saturday, Sunday or holiday
or holiday, it is extended to the next business day.
Upon receipt of the goods and after checking its condition by us, we will inform you as soon as possible by telephone, email or mail
suites that we will give your request. Depending on it and if the conditions have been met, we will proceed immediately to exchange the
merchandise or your refund. In case of return, we appreciate us giving reasons by letter attached so that we
can take the necessary measures to satisfy you.

LIMITATION OF LIABILITY
It is up to the buyer to check under sole responsibility:
these products can be imported and used in the country of consumption,
the buyer is in good standing with respect to tax and customs authorities of its country.

PROPERTY RESERVE
123fleurs retain ownership of the goods until full payment, risks related to the custody of the goods you are transferred from the
delivery.

PROTECTION OF PERSONAL DATA
The data you provide to 123fleurs.com are exclusively for our services. You have a right to access and rectify the
data about you in accordance with the law "and Freedoms" of 6 January 1978.

APPLICABLE LAW
The applicable law is that of the country in which the offer is made. Trade relations arising from these terms and conditions are subject to
French law.
Any disputes concerning the interpretation or execution of these general conditions of sale will fault of agreement, trenches
definitively by the competent courts in the jurisdiction of the registered office of the company VPC France